Dear Nicolas:
I just wanted to thank you and Katrina for the excellent job you both did [coaching my team of brokers to be more comfortable in front of our clients]. The whole staff felt energized and newly empowered from the discussions and improv games.
The after-action briefing of your findings was extremely helpful for me. I have already implemented some your suggestions and seen positive results.
We are all looking forward to seeing you and Katrina back next year.
Warmest regards,